Policies

Last updated: 10 October 2026

Who we are

Harwood & Ball, Chartered Accountants, of 2a Oxford Road, West Bridgford, Nottingham, NG2 5JQ, is the data controller for the personal information described in this policy. We are registered with the Information Commissioner’s Office (ICO) under registration number Z3644068.

If you have any questions about this policy or how we use your information, please contact us at enquiries@harwoodandball.com or write to us at the address above.

The information we collect

Depending on the services we provide to you, we may collect and hold:

• identity and contact details, such as your name, address, email address and telephone number;
• identification documents and information needed for anti-money laundering checks;
• tax and financial information, such as your National Insurance number, Unique Taxpayer Reference, income, expenses, bank details and accounting records;
• payroll information about you and, where we act for your business, your employees;
• information you give us when you contact us through this website or by email or telephone.

How we use your information

We use your information to:

• provide accountancy, tax, payroll, bookkeeping and related services;
• communicate with you and with HM Revenue & Customs, Companies House and other bodies on your behalf;
• meet our legal and regulatory obligations, including anti-money laundering requirements and the requirements of our professional body;
• manage our relationship with you, including billing and record keeping.

Our lawful basis

We process your information because it is necessary to perform our contract with you, to comply with our legal obligations, or for our legitimate interests in running and protecting our practice. Where we rely on your consent, you may withdraw it at any time.

Who we share it with

We share your information only where necessary, including with HM Revenue & Customs, Companies House, our professional and regulatory bodies, our professional indemnity insurers, and trusted service providers who help us run the practice (for example accounting and payroll software providers and IT support). Those providers act on our instructions and must keep your information secure. We do not sell your information.

How long we keep it

We keep client records for as long as we need them to provide our services and then for the periods required by law and by our professional body, which is normally at least six years after our engagement ends. Information held for anti-money laundering purposes is kept for five years after the business relationship ends, unless the law requires otherwise.

Keeping your information secure

We take appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.

Your rights

You have the right to ask for a copy of the information we hold about you, to ask us to correct or delete it, to restrict or object to our use of it, and to ask for it to be transferred to someone else. Some of these rights are limited where we must keep information to meet legal obligations. To make a request, please contact us using the details above.

This website

This website does not require you to create an account or sign in. Our web hosting provider may record basic technical information, such as IP addresses, for security and to keep the site running. This website does not currently use cookies or analytics.

Complaints

If you are unhappy with how we have handled your information, please contact us first so that we can try to put things right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.